This week we will be analyzing the Tide Pods website as well as two of their competitors, Arm &Hammer and Seventh Generation. The goal is to determine the ease of usability of each of the websites. Three individuals rated the three websites researching five tasks to perform while recording the number of clicks it took to perform the task, how much time it took to perform the task, and the ease or difficulty of each task. For the sake of brevity, an average of the three scores per company will be discussed rather than each task three times and numbers will be rounded. The five tasks were:
- Find the Pods (pacs) page
- Find the ingredients listing
- Find a coupon
- Find the contact page
- Find use instructions.
Tide Pods at http://www.tide.com
We’ll start off with Tide Pods and a screenshot of the Tide Pods page within the Proctor and Gamble Tide website. Not all of the website shows in the screen shot. There is quite a bit more to the page, but reducing the size made it completely unreadable.

Find the Pods page. It took an average of three clicks to get to the Tide Pods page from the Proctor & Gambles’ Tide website. an average of 1.75 minutes to find the Pods page, and was considered easy by all three subjects once they got their bearing on placement of items within the website. As big as Tide Pods have gotten with 14 varieties available, a website of their own might be warranted.
Find Ingredients Listing. An average of 5 clicks and 1.5 minutes to find the ingredients listing. This was considered a difficult task by everyone. The company probably needs to be contacted to get an Environmental Safety Sheet to learn about the ingredients.
Find a Coupon. One person never found the coupons. The average for the other two was 4 clicks within 7 seconds to find and considered easy once they found the tab.
Find the Contact Page. It took an average of 4 clicks, but the time was much longer for scanning the page at an average of 3.5 minutes to locate Contact Us in the footer site map. Although it took more time, each labeled it as easy to find, once they found it.
Find Product Usage Instructions. It took an average of 2 clicks within 7 seconds and was considered easy by everyone. One was very impressed with how much effort towards safety is displayed all over the site.
All three people felt the Tide website was frustrating to navigate with too much information available to have to sort through, although one person found the site interesting and colorful.
Arm & Hammer at http://www.armhammer.com
One person never found the website. I think he was trying to put an “and” in the name or possibly the site was down for maintenance at the time. These numbers will be an average of two users.

Find the Paks page. It took an average of 2 clicks within 8 seconds and was considered easy.
Find Ingredients Listing. It took an average of 4 clicks within 1.25 minutes and was considered easy once they figured out where they were going.
Find a Coupon. An average of 2 clicks were taken and it took 1.25 minutes and was considered easy. The coupon feature was easy to find, but you had to sign up on the site to see or get the coupon.
Find the Contact Page. It took an average of 2 clicks within 6 seconds to find the contact page and they considered it easy. They learned from the Tide site how to find the Contact Me page in the footer.
Find Product Usage Instructions. It only took 2 clicks and 4 seconds to find the product usage instructions. It was a matter of scrolling down the page and considered easy.
The Arm & Hammer site was considered easy to navigate and easy to look at. They had less difficulties with having done the Tide page first, so the times were much faster as a result. As many products as Arm & Hammer sell, it was refreshing to find the website easy to find your way around.
Seventh Generation http://www.seventhgeneration.com
Seventh Generation was a product none of the users were familiar with and thought it was interesting to look up a new product and it’s features.

Find the Pods page. It took an average of 4 clicks within 1.75 minutes to find the paks. Seventh Generation does many different types of products which made finding the pods a little difficult for all three users.
Find Ingredients Listing. Within 2.5 seconds each of the users had found the ingredients list which is listed on the pods page and could be found by scrolling down the page. Seventh Generation is a holistic product so it makes sense that they would list the ingredients prominently..
Find a Coupon. There evidently were not any coupons available on the Seventh Generation website. None of the users could find any.
Find the Contact Page. With an average of 2 clicks within 15 seconds the Contact Me page was found easily.
Find Product Usage Instructions. An average of 2 clicks was all it took to find product usage instructions within a 8 second period to find through scrolling.
All three of the people searching the Seventh Generation website said that the site was much easier to navigate than the Tide website specifically and easier to look at because it was simple with a lot of white space.
Conclusion
The usage investigation exercise of the three websites proved that when many products are available, the website does not have to be difficult to maneuver around. The Tide website was considered the most difficult to get around in or find things. One user was very impressed with how Tide emphasized safety first and had that as a tagline. One note I would like to mention is that all three of the researchers were not totally computer literate. Some of the times could easily be shorter with a more experienced user.



























